Pokémon Quest

Before Contacting Us

This form is only used for inquiries regarding "Pokémon Quest".
Please note, that we do not reply to inquiries unrelated to "Pokémon Quest".
For the purpose of use and handling of your personal information, please refer to our Privacy Policy (English) (Traditional Chinese) (Simplified Chinese) .
In this form, we only support in English.

Please read the following notice carefully and check the box if you agree with the outlined points.
If you do not agree with the following notice it is not possible to submit an inquiry.

Notice:

*We confirm every inquires, however, please kindly understand that we do not reply to inquires with the following contents:

  • ・Opinions or requests
  • ・Hint and tips, setting information
  • ・Information which can be found on the official website or official SNS accounts
  • ・Contents which are not announced officially
  • ・Business inquires about sales of products and services
  • ・Requests for business collaboration or cooperation
  • ・Contents or rumors which are written on websites such as a personal blog or SNS
  • ・Inquiries regarding errors and bugs occurring to all users
    *We will make an announcement regarding fixing of errors or bugs on the official website or official SNS page.

*We will reply to the email address you entered, so please make sure that the email address is correct. Also, if you have specified a domain, please cancel the specification so that you can receive the email (@pokemon-support.com).
*Depending on contents of your inquiry, please be informed that it may take some time to reply back.
*Please be informed that for inquiries that we receive during Saturday, Sunday, and holiday, we may reply you after next business day or business reopening day.